Job Description

KEY OPERATIONAL RESPONSIBILITIES

Operational

ADMINISTRATIVE RESPONSIBILITIES

• Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that all personnel are kept well informed of department’s objectives and policies.

TECHNICAL RESPONSIBILITIES

• Periodically assess new and existing customers using all available financial data, ensuring the risk assessment is compliant with the corporate credit policies and procedures.
• Improve the efficiency of the collection process by implementing proper control tools.
• Monitor and report bad debt losses and provide insight into current bad debt risk and possible reduction strategies.
• Ensure proper reporting, control, and management tools and procedures for the credit and cash collection department are in place and enforce the adoption of the credit policy within the organization.
• Supervise cash collection and ensure daily deposits in the bank.
• Supervise and coach cash collectors to enhance efficiency and maximize results, ensuring credit and cash goals are achieved.
• Recommend and implement credit and risk management strategies ensuring optimal use of available solutions to reduce collection risk.
• Perform various activities as per the standards:
• Timely collection of all receivable accounts.
• Billing of advance deposits for groups.
• Maintain direct bill log.
• Approve/Deny direct bill requests.
• Ensure that all requested or assigned reports are completed on time and as per the standards.
• Use effective and professional communication to ensure proper departmental function and inter-associate collaboration for effective execution in planning and operations.
• Ensure proper tracking of follow-ups are documented.
• Conduct regular credit meetings with all stakeholders.
• Track foreign exchange earnings and FIRC.