Job ID: 2712643 | Amazon Innovation Center (Shenzhen) Company Limited - O82

The Device OS lab management service team owns lab, infrastructure, device, and logistic management to serve the device testing team across Beijing, Shenzhen, and Shanghai offices. We plan and implement new and existing lab improvements with high service quality meeting stakeholder's ever-changing business requirements. We provide lab test environment solutions compliant with IT/Lab policy, manage all kinds of lab resources, optimize allocation, and continue lab automation enhancement of our services. We look for lab operation excellence opportunities (process, automation tools, service level) and set them at program-level goals to track for closure. We play an essential function role to support business continuity when large scale outages or site impacts occur.

Position Requirement

You are a technical lead on your team and act as a subject matter expert for major lab services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team lab services and lab resource planning. You ensure all lab resources (space, host, device, networks, HW setups, etc.) are distributed and utilized with high efficiency, and implement new solutions for continuous optimization before requesting new resources. You lead lab multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions, and being customer-obsessed, you think proactively and work to prevent support issues before risks or negative impacts are realized. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, automation tools, and documentation. You participate in design reviews for LMS to identify and mitigate support risks. You work closely with development and TA/QA teams to improve the lab resource lifecycle and services/solution adoption. You have a deep understanding of testing devices and their troubleshooting, domain use-case, and lab dependency environment. You are familiar with testing operating systems and leverage best practices to provide robust lab services. You identify and develop tools to drive lab operational excellence. You regularly work with management to assign tasks and projects to other Support Engineers. You design and develop complex high-performing scripts and applications meeting lab service and management standards. You work with other Amazon leaders to share ideas and improve support across the company. You take a role in the technical strategic direction of the team. You play a significant role in hiring, mentoring, and training employees. You demonstrate excellent judgment when making decisions.

About the team

The Device OS lab management service team owns lab, infrastructure, device, and logistic management to serve the device testing team across Beijing, Shenzhen, and Shanghai offices. We provide high service quality meeting stakeholder's ever-changing business requirements. We provide lab test environment solutions compliant with IT/Lab policy, manage all lab resources, optimize allocation, and continue lab automation enhancement of our services. We look for lab operation excellence opportunities (process, automation tools, service level) and set them at program-level goals to track for closure. We play an essential function role to support business continuity when large scale outages or site impacts occur.

BASIC QUALIFICATIONS

• Knowledge of UNIX/Linux operating system
• AWS experience in system management for hosts
• Familiar with Android device or software testing
• Lab Ubuntu host/device/network troubleshooting skill
• Familiar with troubleshooting on host variety ports and protocols on smart devices (USB, HDMI, Switch, Router, AP, PDU, KVM, Dongle, Wireless protocols, networking, firewalls, securities, etc.)
• Bachelor’s degree; 6+ years working in a similar, hands-on role.

PREFERRED QUALIFICATIONS

• Build web applications for metrics dashboards from A to Z experience
• You not only can root an Android device, but also understand how it works.
• You can write efficient scripts in a language like Python/C/C++.
• You read software logs and identify problems even if the logs were not authored by you.

Posted: April 8, 2024 (Updated 1 day ago)

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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.