Job Description - Travel Counselor Argentina (24018035)

Travel Counselor Argentina - 24018035

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Travel & Lifestyle Services provides our premium Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience.

The Travel Consultant is a critical frontline role in our contact center, answering calls from our premium card members in a fast-paced environment.

If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here is your chance to be a highly skilled Travel Consultant. Here is just some of what you could be doing every day.

How will you make an impact in this role?

• Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
• Delight our customers with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
• Research, plan, and build personalized travel experiences, through booking domestic and international flights, car, and hotel travel arrangements.
• Understand our customer needs through consultation to deliver innovative and extraordinary interactions.
• Communicate new and existing product offerings and value propositions relevant to the Card Member.
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First approach, delivering excellent service and outcomes that are core to our brand.

Minimum Qualifications

• 2 years work experience in travel and tourism.
• Bachelor’s or Technical Degree in Tourism or other related experiences in travel or tourism.
• Experience with GDS systems (SABRE, Apollo, Galileo, Amadeus, etc).
• Excellent oral and written communication skills in English.
• Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office, and personal devices.
• Demonstrated ability to provide premium customer service, preferably in a call center or other comparable fast-paced servicing environment.
• Basic geography knowledge with ability to locate continents, countries, and key travel destinations worldwide.
• Natural communicator who can demonstrate active listening skills and adapt to conversation to suit the situation and the customer's communication style.
• Be accountable to meet and exceed goals in a result-focused environment.
• Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.

Preferred Qualifications

• In-depth knowledge and experience with the Argentinean market.

Additional Requirements

• This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week.
• Availability to work full-time including nights and weekends.

Benefits

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job

Travel

Primary Location

Schedule

Full-time

Job Posting

Sep 24, 2024, 3:00:08 PM - Oct 2, 2024, 3:59:00 AM

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions.

If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by clicking here. Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1-833-707-1981.