Job Description for:
Bilingual Customer Service Representative.

Language required: C1/Native English Required

Work Type: Work from Home

Requirements: Pass initial interview set up, Mexican Identification, High School Diploma or Equivalent, Pass Drug Test, 1 year minimum as a Customer Service Representative.
Signed "Pagare" for Equipment

Must Have skills and knowledge in:

- Must be sharp, professional, independent, and self-motivated

- Experience working in a fast-moving environment

- Smart, fast learner, and proactive, (i.e., a thinker, not just a doer)

- Great customer service, a pleasant and friendly personality

- Drive to provide the best over the phone experience for customer

-Word, Excel, Power Point efficient

Responsibilities:

Provide outstanding customer service experience over the phone.

Customer Support: Handle inbound calls from customers with professionalism and empathy. Address a wide range of inquiries, including product information, order status, billing inquiries, returns, and general support.

Product Knowledge: Develop a comprehensive understanding of The Home Depot's products, services, promotions, and policies to offer helpful recommendations and guidance to customers.

Communication: Communicate effectively and clearly to convey information, answer questions, and provide instructions to customers.

Connectivity Requirements

(satellite, dial-up, & mobile (LTE/5G) connections are not permitted)

·Download Speed: >30 Mbps

·Upload Speed: >10Mbps

·Latency: <150ms loaded

·CAT5e Patch cord from Network Interface Card to ISP’s router

(wifi connections are not permitted)

Our Offer:

-WFH (We provide Equipment)

-$14,000 MXN per month

-$1,000 MXN (WFH Bonus)

-$2,000MXN performance Bonus once in Operations.

-Law benefits

-Paid training (Up to 5 weeks Monday to Friday ( 9 AM - 6 PM) TBC

-Major Expenses Medical Insurance (After 90 days)

-Excellent work environment and opportunity for internal development and more.