A Solutions Engineer at GumGum acts as a pivotal technical problem solver, leveraging knowledge of publisher’s integration types. This role requires a significant understanding of the strategic partnerships team’s needs and customers. As a trusted team member, the Solutions Engineer sets an example by handling both trivial and mid-level technical matters and contributing to new documentation. This individual is well-versed in discrepancy management and continuously sharpens their technical knowledge. This supply-focused individual should possess a knowledge base of the technologies, processes, and strategies involved in managing and optimizing publisher relationships, ad inventory, and revenue streams.

What You'll Achieve

• Support the North America Publisher Success team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies.
• Provide pre-sale technical support to the North America Publisher Partnerships team.
• Lead technical publisher calls for onboarding and troubleshooting.
• Advocate for Publisher team needs to Product/Engineering teams.
• Influence product decisions and priorities by working with cross-functional stakeholders.
• Resolve JIRA tickets from the Publisher Support queue promptly.
• Develop best practice documentation and educational materials.
• Resolve discrepancies using data analysis and technical expertise.
• Collaborate with JAPAC & EMEA counterparts for knowledge sharing.

Skills You'll Bring

• Bachelor’s Degree or similar educational certification.
• 1-2 years of experience in technical support and troubleshooting.
• Experience in AdTech industry and with SSPs preferred.
• Proficient with Web Developer Tools.
• Basic understanding of HTML, CSS, and JavaScript.
• Knowledge of ad servers/SSPs (Google Ad Manager, Xandr).
• Familiarity with auction-based ad-serving methodologies such as OpenRTB and Header bidding.
• Ability to explain technical concepts to non-technical audiences.
• Excellent presentation skills.
• Detail-oriented, solution-focused, resourceful, and independent.
• Ownership mentality and ability to perform under pressure.