ETS Ops Technical Support Engineer

ETS Ops Technical Support Engineer

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter.

We are seeking a highly motivated Technical Support Engineer who will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities.

About the Role

In this opportunity as an ETS Ops Technical Support Engineer , you will:

• Provide technical support activities for the Microsoft 365 (M365) operations team, including process planning, tactical execution, response to tickets, and technical writing for knowledge base articles.
• Provide technical support role for system administration and operations of all Microsoft 365 services as well as security, compliance, and governance efforts.
• Partner with team members and insourced/outsourced technical staff to ensure end user needs are well understood, agreed upon, and met.
• Stay current on M365 features and capabilities including new features, functionality and participate in roadmap creation.
• Research, develop, and understand M365 solutions and how they impact employee experience.
• Participate in compliance and security improvement activities as necessary, including working closely with internal teams to build security, reliability, and scalability into the Microsoft 365 environment.
• Work collaboratively with internal stakeholders to maximize functionality and user experience.
• Participate in technical discussions with stakeholders that drive decisions, improvement opportunities and implementation plans.
• Participate in the life cycle management of the Microsoft 365 platform.

About You

You’re a fit for the role if your background includes:

• Bachelors or Associate's Degree in Information Technology, Computer Science, Computer Engineering, or equivalent Certificates required.
• 4+ years progressive experience as a Microsoft 365 engineer in an enterprise environment.
• Expert knowledge of Microsoft 365 Platform including Exchange Online, SharePoint Online, Teams and Teams Voice, Security & Compliance Center, Microsoft 365 Apps, OneDrive for Business, Yammer and Stream.
• In-depth knowledge of Microsoft 365 licensing, features, and policy management.
• Solid understanding of the Microsoft 365 roadmaps and future developments for productivity tools to ensure smooth introduction and implementation.
• Possesses broad knowledge of Microsoft 365 technical architecture and the interdependencies with enterprise services in Microsoft 365/Azure stack.
• Experience in the implementation of advanced functions of Microsoft 365 Security and Compliance center, Microsoft Federation Integration with Microsoft 365, Azure and Identity Management.
• Implementation-level experience working with and supporting Office 365 in a mid to large organization.
• A combination of education and experience providing equivalent knowledge.

Preferred qualification:

• Ability to visualize, articulate, and solve complex problems.
• High standard of organizational skills and strong attention to detail.
• Strong knowledge of the Microsoft 365 Enterprise Suite of Applications.
• Understands the strategy, organizational authority, interdependence of job duties, systems, and services of an enterprise and how to operate within them.
• Understands the importance of employee experience and its benefit to company performance.
• Understands information data flow and how business users interact within and outside an organization.
• Ability to work in a global organization with insourced and outsourced team members.
• Ability to define specifications from user requirements.
• Prepares written materials to meet purpose and audience.
• Develops and maintains positive relationships with internal and external teams.
• Works cooperatively and collaboratively within a group.
• Must be an independent problem solver with troubleshooting, decision-making and analytical skills.

To apply, please upload your updated resume in English.

Location: CDMX

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually.
• Purpose-Driven Work: We are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency.

Do you want to be part of a team helping reinvent the way knowledge professionals work? At Thomson Reuters, we’ve been doing just that for almost 160 years.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.