Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Our client’s Digital offerings have helped clients achieve operational excellence and customer delight. Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.

Powering our client’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the client’s business. The digitally empowered workforce of our client represents various nationalities, comprising 19,833 employees, and lives the company’s philosophy of ‘customer success, first and always’. The company reported a 2020 global revenue of USD $845.04 Mn.

We are currently searching for a Production Support (Unix. SQL)

Responsibilities:

• Provide production support within a team structure.
• Manage incidents and triage issues effectively.
• Utilize Control-M for job scheduling and monitoring.
• Work with Unix environments and Oracle SQL to resolve technical issues.
• Ensure excellent communication with the team and stakeholders.

Requirements:

• Experience in a production support role.
• Strong knowledge of Unix and Oracle SQL.
• Proficiency in Incident Management and problem-solving.
• Familiarity with Control-M for job control and scheduling.
• Excellent communication skills.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Hybrid (Monterrey or Saltillo).

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