Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise™.

They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.

Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World by Corporate Knights.

We are currently searching for a Remote SAP Basis Specialist:

Responsibilities

• Ensure day-to-day quality service delivery, define, track, and achieve various ambitious service KPIs and SLAs.
• Respond quickly during escalations and take proactive steps to avoid future escalations.
• Identify and drive initiatives to improve operations and system stability for our customer systems.
• Lead initiatives to standardize and simplify server operations.
• Perform comprehensive performance assessments (memory, disk I/O, IOPS, CPU utilization, etc.) for SAP systems running on Hyperscaler platforms using various performance tools.
• Assist EOS operations support for any ongoing performance issues in customer production systems.
• Oversee performance testing and benchmarking for new IT stacks (HANA + OS) to identify performance issues before production implementation using a data-driven approach.
• Develop and implement performance optimization strategies for SAP applications, HANA DB, and Azure infrastructure.
• Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development, and customers to optimize system configurations, parameters, and resource allocation to maximize performance and scalability.

Requirements

• Proven experience with SAP Basis administration.
• Strong understanding of SAP HANA and Azure infrastructure.
• Experience in performance assessments (memory, disk I/O, IOPS, CPU utilization) for SAP systems.
• Proficiency in performance testing, benchmarking, and optimization of SAP applications and HANA DB.
• Knowledge of server operations standardization and simplification.
• Experience with Hyperscalers platforms.
• Ability to manage and resolve escalations effectively.
• Excellent collaboration skills with cross-functional teams (Service Engineering, Client Delivery, etc.).

Desired

• Experience in EOS operations support.
• Familiarity with data-driven performance issue analysis.
• Strong problem-solving and proactive approach to system performance improvements.
• Certifications in SAP Basis or HANA are a plus.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote

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