Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape.

As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.

We are currently searching for a Senior BA/Scrum Master:

Responsibilities

• Gather requirements for CRM (Salesforce) related functions including system integration and data mapping.
• Work with business sponsors and product owners to prioritize functionality build and communicate those priorities with the development teams.
• Act as the first line of support for new enhancement requests, translating the requests into existing capabilities or writing requirements for new capabilities.
• Work with analysts and project managers/scrum masters from other lanes to coordinate changes that impact cross-system processes and/or integrations.
• Provide process support to help simplify and standardize business processes.
• Facilitate agile project management practices, ceremonies, and conventions.

Requirements

• 6+ years of experience in Business Analysis or Scrum Master roles.
• Domain knowledge in Private Equity / Financial experience is required.
• Experience in writing business requirements or user stories required - JIRA.
• Familiarity with agile project management practices, ceremonies, conventions.

Desired

• Experience with Salesforce CRM.
• Experience with system integration and data mapping.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

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