Our client is an American company with more than 50 years of experience, dedicated to providing autonomy to the first line of retail/e-commerce, manufacturing, transportation and logistics, healthcare, the public sector, and other industries to achieve a competitive advantage.

Our client has more than 10,000 partners and 8,000 employees in 100 countries, offering better visibility through integrated and customized solutions for each industry, which allow connecting people, assets, and data with intelligence that help make critical decisions for the business.

We are seeking aCreative Designerwith strong expertise inPowerPoint design and marketing content creation. The ideal candidate will have a keen eye for visual storytelling, the ability to create compelling presentations, and experience in designing marketing materials that drive engagement.

Responsibilities:

• ProvideLevel 1 technical support(phone/email/chat) for laptops, desktops, printers, and applications (Windows 10, MS Office, VPN, etc.).
• Troubleshoot and resolve issues related toActive Directory (password resets, account provisioning),VMware/Citrix,SCCM/SCOM, andremote desktop connectivity.
• ManageITSM ticketing systems(Ivanti, ServiceNow) for incident logging, routing, and resolution follow-up.
• ExecuteSCCM patch deployments, software installations, and Windows OS buildouts.
• CreateSOPs and Knowledge Base articlesfor recurring issues and mentor junior team members.

Requirements:

• 2-3 years of phone support experience+3+ years of Windows Service Desk expertise.
• Proficiency inWindows 10/Server 2019,Active Directory,SCCM/SCOM, andVMware/Citrix.
• Experience withITSM tools(Ivanti, ServiceNow) andremote support applications.
• Basic knowledge ofscripting,web applications, andnetwork troubleshooting(VPN, DNS).
• Fluency inSpanishandAdvanced English(written/oral).
• Availability fornight shift(1 AM – 9 AM CST, Mexico City time).

Desired

• Certifications:Microsoft Fundamentals (AZ-900),ITIL Foundation, orCompTIA A+.
• Experience withAvamar backuporExchange Server support.

Languages:

• Advanced Oral English.
• Native Spanish

Notes:

• Fully Remote

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