Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise™.

They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.

Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World by Corporate Knights.

We are currently searching for a Service Desk/Field Engineer:

Responsibilities:

• Provide support for enterprise storage products and networking products.
• Deliver software, hardware, and networking support for desktops, laptops, and servers.
• Maintain and support legacy products as needed.
• Serve as team or site leader, providing direction to other technicians when required.
• Perform disk replacement on enterprise storage products.
• Install and maintain PCs, associated software, networks, servers, and peripherals.
• Support network products from operational and maintenance perspectives.
• Perform installations, moves, additions, and changes (IMAC) as required.
• Test and certify PCs, networks, servers, and client-approved applications.
• Provide follow-up and escalation for unresolved problems.
• Maintain professionalism in actions, demeanor, and dress.
• Ensure customer satisfaction throughout service delivery transactions.
• Meet client-specific Service Level Agreements and update tickets in the system accordingly.

Requirements:

• Proven experience providing enterprise-level hardware, software, and networking support.
• Familiarity with enterprise storage and server products.
• Ability to perform installations, maintenance, and troubleshooting for a variety of IT systems and peripherals.
• Strong organizational and communication skills.
• High degree of professionalism and customer service orientation.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• On-site role available in three locations: Monterrey, Nuevo León, Villahermosa, Tabasco or Ciudad del Carmen, Campeche.

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