Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise™.

They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.

Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World by Corporate Knights.

We are currently searching for a Site Reliability Engineer (SRE):

Responsibilities:

• Develop and maintain systems and services for the Cash Management Platform, ensuring scalability and reliability.
• Automate deployment processes and implement preventive measures proactively.
• Design and implement dashboards for real-time insights into platform key metrics.
• Collaborate with software developers, DevOps, and infrastructure engineers to ensure robust software development and operations integration.
• Optimize on-call rotations and incident management processes, ensuring incidents are resolved within SLAs.
• Document alarms in Knowledge Base Articles and conduct post-incident reviews to assess platform status.

Requirements:

• Bachelor’s degree in computer science or equivalent experience in SRE, automation, or development roles.
• 7+ years of experience in Site Reliability Engineering or related positions, preferably in major cloud platforms.
• Expertise in automating multi-tenant systems, particularly in cloud environments.
• Strong knowledge of SRE philosophies, tools, and practices, including SLO management and incident resolution.
• Proficiency in Infrastructure-As-Code tools and practices.
• Hands-on experience with Docker, Kubernetes, and networking concepts.
• Experience with monitoring tools like Grafana, Prometheus, Dynatrace, and Splunk.
• Familiarity with integration tools such as PagerDuty, ServiceNow, and Datadog.
• Excellent communication skills, including the ability to explain technical concepts to non-technical stakeholders.

Desired:

• Advanced proficiency in system performance monitoring tools and automation techniques.
• Experience with additional cloud platforms and microservices architectures.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• On-site, CDMX, Monterrey and Guadalajara.

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