Our client is a global technology consulting and digital solutions company helping more than 750 clients succeed in a converging world. They go the extra mile for their clients and accelerate their digital transformation with the Mosaic platform enabling their mobile, social, analytics, IoT, and cloud journeys.

Our client is a USD 3.4 billion company with 90,000+ professionals across five continents, helping global customers with innovative solutions.

The Group operates in the key industries that drive economic growth, enjoying a leadership position in the construction industry, financial industry, and technology.

We are currently searching for a Voice Engineer with Genesys Cloud:

Responsibilities:

• Design, implement, and manage voice infrastructure solutions, with a primary focus on Genesys Cloud. (Core function and primary technology)
• Administer and maintain Cisco Unified Communications Manager (Call Manager). (Key Cisco technology)
• Manage and support Cisco Unity Connection voicemail systems. (Related Cisco technology)
• Work with Cisco Contact Center Enterprise (CCE) environments. (Specific Cisco contact center platform)
• Configure and troubleshoot voice gateways. (Essential voice infrastructure component)
• Implement and manage SIP trunking solutions. (Key voice communication protocol)
• Understand and work with various voice codecs. (Fundamental voice technology knowledge)
• Utilize strong troubleshooting and problem-solving skills to resolve voice-related issues. (Critical soft skill)
• Adhere to network security principles and best practices in voice system deployments. (Important security aspect)

Requirements

• 9 to 12 years of experience in Voice Engineering. (Significant experience level)
• Extensive experience with:
• Genesys Cloud (Primary required skill)
• Cisco Unified Communications Manager (Call Manager) (Key required skill)
• Cisco Unity Connection (Key required skill)
• Cisco Contact Center Enterprise (Key required skill)
• Voice Gateways (Required technical knowledge)
• SIP Trunking (Required technical knowledge)
• Voice Codecs (Required technical knowledge)
• Proven troubleshooting and problem-solving skills in voice environments. (Essential skill)
• Solid understanding of network security principles and best practices. (Important knowledge)

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

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