WE INVITE YOU TO BE PART OF A GROUP WITH GREAT EXPECTATIONS IN MEXICO,

WE ARE A FINANCIAL COMPANY FOR THE AUTOMOTIVE SECTOR AS

EARLY COLLECTION FOR AUTOMOTIVE CREDIT

Job Summary:
The Early Collector is responsible for managing and resolving early-stage overdue accounts to ensure timely payments from customers. This role involves contacting clients, negotiating payment arrangements, and maintaining accurate records of interactions while providing excellent customer service.

Key Requirements:

• Associate degree or higher; additional education in finance or business is an advantage.
• 2+ years of experience in collections, customer service, or a related field is preferred.
• Strong communication and negotiation skills are required.
• Ability to handle difficult conversations with professionalism and empathy.
• Basic knowledge of collections software and collection systems.
• Familiarity with local regulations related to debt collection is an advantage.
• Fluency in English (written and spoken) is required

Key Responsibilities:

• Account Management:

Contact customers with overdue accounts within the early collection period via phone, email, or other communication channels.
Identify reasons for delayed payments and provide solutions to resolve issues.

• Payment Negotiation:

Negotiate payment terms or arrangements to recover outstanding amounts.
Ensure all agreements comply with company policies and regulatory standards.

• Customer Interaction:

Maintain a professional and empathetic approach when dealing with customers.
Educate customers about payment options and the consequences of non-payment.

• Record Keeping:

Document all customer interactions, payment agreements, and outcomes in the system.
Maintain accurate and up-to-date records for reporting and follow-ups.

• Performance Targets:

Meet or exceed individual and team collection targets.
Contribute to reducing delinquency rates within the early-stage collections portfolio.

• Collaboration:

Work closely with the Early Collection Manager and other team members to escalate unresolved cases.
Provide feedback on recurring issues or process improvements.

We Offer

• Competitive salary
• To work Col. Cuauhtémoc, CDMX
• Benefits