Job Title: Dispatch

Job Type: Daylight

About the Role:

We are seeking a highly organized and detail-orientedLogistic Coordinator to join our growing team.This rolefocuses on dispatch operations, tracking deliveries, and ensuring efficient communication between drivers and customers. The ideal candidate will excel in managing claims, creating reports, and working with advanced tools such as WeChat, Motive, Airtable, and Google Voice.

Key Responsibilities:

• Monitor and reporton-time performance metrics.

• Track and verify deliveries, ensuring all required paperwork is attached by reviewing truck pictures.

• Proactively contact customers to address undelivered packages and provide updates.

• Communicate with drivers via text or call using tools such as WeChat, Google Voice, and Motive to resolve delivery issues.

• Handle and process claims related to deliveries, ensuring timely and effective resolutions.

• Create detailed reports on logistics performance and operational issues.

• Maintain accurate records and optimize workflows using Airtable and Excel (advanced level).

Qualifications:

•Experience: 1-2 years in logistics, dispatch, or a related field.

•Technical Proficiency:

• Advanced Excel skills.
• experience with tools like WeChat, Motive, Airtable, and Google Voice. Is a plus

•Skills:

• Quick learner with the ability to adapt to new tools and processes.

• Strong attention to detail and organizational skills.

• Effective communication and problem-solving abilities.

Language: Bilingual

Work Schedule: The position requires coverage fromMonday to Friday, with shifts from9 AM to 7:00 PM. EST

remote