Our client, The Wilhite Law Firm, is seeking two friendly, detail-oriented, and proactive Receptionists to join their team. The receptionists will manage high volumes of incoming calls, transfer them to the appropriate personnel, and support general administrative tasks. They will also play a unique role in observing communication patterns, identifying trends, and providing valuable insights to managers—such as alerting them if a specific employee is not regularly updating their clients.

The ideal candidate will have a warm, outgoing personality, with excellent people skills and a natural ability to balance friendliness with professionalism. This role offers potential for growth into a Legal Intake position as the individual becomes more familiar with the firm’s operations and software.

Key Responsibilities:

• Phone Management: Answer and manage a high volume of incoming calls with a friendly and professional demeanor; efficiently transfer calls to the appropriate personnel.
• Administrative Support: Perform general administrative tasks as needed, including data entry, record-keeping, and basic document preparation.
• Insight Generation: Observe and analyze call patterns to identify potential areas for improvement (e.g., if a specific attorney consistently receives client follow-up calls). Provide timely insights to managers to enhance client communication.
• Client Relations: Maintain a positive, empathetic, and assertive approach with all client interactions, ensuring that each caller feels valued and heard.
• Collaboration: Work closely with the law firm team, providing seamless communication and supporting the firm’s operational needs.