At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live!) four core values:

1. Transparency First: We make everything visible so that everyone can operate better.
2. Always strive to make things simpler.
3. We are One Team, we have each other's backs.
4. Relentless iteration to optimize and improve.

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

The Order Management Analyst is responsible for overseeing the order creation process, ensuring a seamless and efficient experience for customers and accuracy of invoicing and financial statements. This role requires strong attention to detail, effective communication, and the ability to work collaboratively with various internal teams. The analyst's ultimate goal is to enhance customer satisfaction, order accuracy, and drive process improvements in the order management system.

Our ideal candidate has:

1. Bachelor's Degree in Business Administration, Operations Management, or a related field.
2. 2+ years' experience in order management, order processing, operations, customer service, or a similar role is preferred.
3. A self-starter mindset with strong attention to detail, solid communication skills, and a customer service approach to your work.

Nice to have:

1. Experience with a custom Order Management System (OMS).
2. Experience with Salesforce and NetSuite (or another major ERP).
3. Experience in the Logistics industry is a huge plus.

What you’ll be doing:

1. Accurately enter customer orders into the company's order management system, ensuring that all details, such as product selection, quantities, prices, and shipping information, are correct.
2. Verify and maintain customer information, including contact details, billing addresses, any special requirements or instructions, and order history.
3. Coordinate with sales, customer service, and logistics teams to clarify order details, obtain missing information, or resolve discrepancies.
4. Collaborate closely with the Latin American (LATAM) Sales and Account Management teams to manage orders and invoices for all LATAM customers.
5. Serve as the internal subject-matter expert on invoicing requirements and tax documentation specific to LATAM customers.
6. Provide translation assistance for contracts and documents across internal departments as needed.
7. Communicate proactively with customers to confirm order details or provide updates on order status.
8. Resolve any order-related issues or discrepancies, working closely with internal teams and external partners to address technical or billing concerns.
9. Collaborate with other departments to continuously improve order entry processes and enhance the overall customer experience.
10. Ensure that all orders comply with company policies, procedures, and relevant regulations.
11. Analyze order data to identify trends, potential bottlenecks, or opportunities for improvement, and make recommendations to optimize the order management process.
12. Assist in the development and implementation of order management policies, procedures, and best practices, ensuring compliance with industry standards and regulations.

What does Tive offer?

• A chance to join what may very well turn out to be the most important company in your career.
• The autonomy and resources to build what you know how to build.
• Work with a committed global team that have each other's backs.
• Fully-remote role.
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.