The Role

Veeva is looking for a Managed Services Consultant who wishes to become an expert in our Commercial Cloud product suite and who has a passion for helping customers achieve their business vision. The Managed Services Consultant provides offsite, post-go-live application administration for our customers in terms of Veeva Commercial Cloud products, including Veeva CRM, Network, Vault, etc. Our customers are mainly from Latam.

What You’ll Do

• Provide post-go-live System Consulting and administration support for multiple clients
• Tier 2/3 troubleshooting and how to's
• Consulting on best practices and overall solutions based on requirements
• Data imports and exports using APEX data loader
• Ad hoc training of end-users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments.
• Adding/deleting/changing users, setting up security, changing territory and role hierarchy
• Performing alignments
• Creating reports, dashboards, and list views
• Interaction with Global Team in English
• Ongoing application changes such as adding custom fields, changing screen layouts, changing field level security, adding workflow rules, feature setup and activation

• Excellent verbal and written communication skills (Spanish, English)
• Strong desire to learn new things
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Excellent organizational skills and ability to deal with competing customer priorities
• Ability to juggle and prioritize
• Bachelor’s degree or equivalent relevant experience.
• Proven ability to work remotely and independently in support of clients
• Teamwork
• Ability to develop long-term relationships
• Advanced Excel Skill
• Ability to travel up to 20%

• Experience with the CRM pharmaceutical industry
• Technical Salesforce experience
• Customer service or consulting experience with multiple client responsibility
• Large database management experience
• SQL Skills
• Veeva CRM experience/knowledge
• Reading and writing Portuguese