Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.

If you are an awesome problem solver, highly self-motivated and self-directed, with keen attention to detail, we’re looking for you! We’re looking for an ONSITE Support Engineer.

Mandatory Tasks:

1. Obtains diagnostic data to assist in the investigation and resolution of problems.
2. Matches unresolved incidents against existing problems, known errors and other incidents.
3. Ensures that incidents and problems in systems and services are fully documented within the configuration management defect/problem reporting system.
4. Classifies and prioritizes unresolved incidents.
5. Initiates and coordinates investigations to discover root causes, and progresses the implementation of remedial action.
6. Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies.
7. Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents.
8. Ensures that the requirements of agreed internal and/or external levels of service are met. Keeps relevant staff informed of the status of systems and services, by producing reports/registers on defect/problem reporting data extracted from the configuration management system.

Rewards and benefits:

• Savings fund
• Mayor Medical Insurance.
• Life insurance.
• Vacation Bonus: 30% of the days to enjoy
• Attendance bonus
• Christmas Bonus

Future career path:

• Growth in the company
• Opportunities for professional development and training.
• Free training available and opportunities to advance in the company.
• Collaborative and innovative work environment.

What’s next once you’ve applied?

• A quick conversation with HR Recruitment when reviewing resume.
• Interview with a Manager/Project representative if you have the skill set.
• Feedback (3 - 5 business days after the interview).

For any questions, please contact our recruiter Luis Chapa (luis-carlos.chapa@atos.net)

Join our phenomenal Network team to work together!