Bilingual Customer Service Agent (Home Office)

Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional experience.

Key Responsibilities:

• Customer Service: Respond to customer queries and requests.
• Bilingual Communication: Communicate fluently in both English and Spanish, translating when necessary.
• Problem Solving: Identify and resolve customer issues effectively.
• Data Recording: Maintain accurate records of customer interactions.
• Customer Education: Provide information about products/services.
• Internal Collaboration: Work with other departments to address customer issues.

Requirements:

• Bilingual Fluency
• Communication Skills: Excellent interpersonal communication and empathy.
• Problem Solving: Ability to find solutions.
• Flexibility: Availability for rotating schedules and weekends.

Compensation:

• Attractive and Competitive Salary
• Statutory and Superior Benefits
• Savings Fund
• Performance Bonuses
• Home Office (Remote Job)

100% Paid Training

If you are a student, we respect your school schedules. Both part-time and full-time positions are available.