Customer Service Agent – On Site - Oportunidad de Crecimiento

Ubicación: Guadalajara, Jalisco

Job Summary:
Be part of our team as a Customer Support Specialist, ensuring excellent service to our English and Spanish-speaking clients from our offices in Guadalajara.

Key Responsibilities:

• Respond to customer inquiries and provide solutions in English and Spanish.
• Document and record all interactions accurately in internal systems.
• Offer clear explanations of products and services to ensure customer satisfaction.
• Solve basic technical issues and collaborate with other teams for complex cases.
• Meet company quality standards in every interaction.

Requirements:

• Fluent in conversational/advanced English and Spanish.
• Availability to attend training:
  • Morning shift (8:00 AM to 2:40 PM).
  • Evening shift (3:00 PM to 9:40 PM).
• Flexibility to work rotating shifts and weekends.

Compensation:

• Law and additional benefits.
• Performance-based monthly bonuses.
• Fully paid initial training.
• Career advancement opportunities.
• On-site work with a dynamic environment.

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