• Manage inbound and outbound client calls, delivering exceptional service and follow-up.

• Coordinate and schedule appointments for clients and attorneys, ensuring smooth communication.

• Assist with administrative tasks, including non-litigation legal documentation.

• Draft, proofread, and organize essential legal documents for clients.

• Provide accurate updates to clients regarding case progress and respond to inquiries effectively.

Qualifications:

• Fluent in English and Spanish (fully bilingual).

• Resident of Guadalajara or nearby areas.

• High School Diploma, or partial college education (no degree necessary—we value your experience and drive).

• Minimum of 6 months experience in customer service, ideally within a call center.

• Basic skills in Microsoft Office (Word, Excel, Outlook).

• Knowledge of legal services is a bonus, but not required.

Compensation and Benefits:

• Competitive salary: 13,000 to 16,000 MXN per month, after taxes, based on skills and experience.

• Career growth: Be part of an American-culture company with clear growth pathways, all while working in Guadalajara.

• Legal benefits: IMSS, paid vacation, and Christmas bonus.

• Referral bonus: Earn 5,000 MXN for referring successful candidates.

• Work-life balance: Fixed Monday to Friday schedule from 9:00 AM to 5:30 PM EST.

• All the US Holidays off.

• Paid training: You’ll be supported from day one, with fully paid training to help you succeed.

If you’re ready to advance beyond the limitations of traditional call centers, apply today to become a valued member of our dynamic team! Send your resume in English to get started.