This position is ON-SITE.

This is a fully bilingual position.

If you are interested, send your resume in English today. We can schedule an interview right away!

As a Bilingual Customer Support Representative, you will handle customer inquiries, resolve product and service-related issues, and ensure customer satisfaction through phone, email, and online chat support.

Requirements:

• Advanced English proficiency (B2-C2).

• Excellent verbal and written communication skills.

• Previous experience in a similar role is preferred.

• Familiarity with CRM systems is desirable.

• Proficiency in Microsoft Office.

Benefits:

• Competitive salary of 13,000 MXN to 15,000 MXN after taxes based on your skills and proficiency.

• Mexican law benefits (IMSS, paid vacations, Christmas bonus).

• Therapist available for monthly mental health sessions, supporting your well-being.

• Performance-based salary increases.

• Discount program for cafes, gyms, spas, and more.

• Fixed 8-hour shift, Monday to Friday (no campaign work).

• 100% paid training from day one.

• Opportunities for growth as HRPV continues expanding.

HRPV keeps growing, join us!

Please have these documents ready to speed up your process: RFC (Constancia Fiscal 2024), proof of address, valid official identification, CURP, and NSS (No. IMSS).