Job Title: Bilingual Customer Support
Location: Guadalajara (On-site)
Salary Range: $14,000–$16,000 MXN/month

Job Description:
We are currently seeking a highly professional Bilingual Customer Support Representative to provide exceptional assistance to our clients. The selected candidate will be responsible for managing voice interactions in both Spanish and English, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This position plays a critical role in maintaining the high standards of service expected by our company.

Key Responsibilities:

• Handle customer calls efficiently and professionally, providing accurate solutions to inquiries.
• Maintain detailed and accurate records of all customer interactions and resolutions.
• Assist customers with troubleshooting, guiding them through necessary steps.
• Work collaboratively with other departments to escalate and resolve complex issues.
• Uphold a professional, courteous demeanor at all times.

Requirements:

• Proficiency in both Spanish and English (verbal and written).
• Excellent communication and problem-solving skills.
• Strong attention to detail and the ability to manage multiple tasks.
• Prior experience in customer service or call support roles is preferred.
• Ability to work in a dynamic and fast-paced environment.
• Experience in Marketing and Social Selling is a plus.

Required Documents for Application:

• RFC (Federal Taxpayer Registry)
• Proof of address
• Valid identification
• CURP (Unique Population Registry Code)
• NSS (IMSS number)