Are you fluent in English and Spanish and eager to develop your career in a supportive and dynamic environment? Join our team as a Customer Support Specialist in Guadalajara where you’ll be essential in providing exceptional client service and supporting our legal team. This on-site role is perfect for individuals passionate about helping clients and looking to expand their career in client relations.

Main Responsibilities:

• Engage with clients via phone, addressing inquiries and scheduling appointments.

• Support attorneys with administrative tasks, including organizing non-litigation documents.

• Draft, proofread, and handle key documents for client cases.

• Schedule and manage appointments, keeping clients informed and updated.

Key Qualifications:

• Fully bilingual (English/Spanish).

• Guadalajara resident or nearby.

• High School Diploma or higher.

• Minimum of 6 months of experience in a client-facing or call center role.

• Familiarity with Microsoft Office tools.

What We Offer:

• Competitive monthly salary (13,000 to 16,000 MXN post-tax), based on skills and proficiency.

• Clear path for career growth within a U.S.-based legal team.

• Full legal benefits, including IMSS, vacation, and Christmas bonus.

• Referral bonus of 5,000 MXN for successful referrals.

• Stable Monday to Friday schedule from 9:00 AM to 5:30 PM EST.

• All the US Holidays off.

• Fully paid training from day one.

Join a vibrant, client-focused team and send your resume in English today!