Job Description

Primary Function of Position

The AMP Billing Manager plays a critical role in achieving our overall objective of delivering best-in-class financial reporting, service, and operations with respect to the billing and AMP (Pay Per Procedure) processes. The Company’s operations have grown significantly over the past several years, increasing the level of complexity. The Billing Manager plays a critical role in analyzing and ensuring that AMP (Pay Per Procedure) billing transactions and pricing functions are executed timely, efficiently, and with the highest level of accuracy.

In addition to working closely with the Accounts Receivable Team, this role will work very closely with the operational accounting teams (Lease, Tax, and revenue accounting) and the Accounting Business Process team. This cross-functional team will ensure that we achieve the highest level of financial reporting, as well as report on additional information needed to track and analyze our lease transactions. This role also offers a great opportunity to collaborate with groups outside of the Accounts Receivable department, including the Pricing team, Corporate Accounting, FP&A, IT, Customer Finance, Tax, and Sales, as well as external customers to ensure all procedures are accurately billed and collected. The cross-functional interaction allows a broad and deep understanding of the Company’s business and operations that are essential for strong career development.

At Intuitive Surgical, you will share in a commitment to excellence by collaborating with world-class managers and executive leadership. Finance is about “fueling innovation.” We do this by hiring quality individuals with a high level of capacity for growth, integrity, personal accountability, teamwork, excellence, and drive. We are looking for leaders that can take on additional responsibility as they progress in their career, and we are committed to providing an environment that fosters career growth and development.

Essential Job Duties

• Operate as a hands-on leader at a detailed level in our fastest-growing business segment.
• Manage a small focused team located in Mexicali, Mexico.
• Manage the end-to-end AMP Business Process – Pricing workbook, accruals, contract reconciliation management, & monthly, quarterly AMP Billing at a global level.
• Continuously improve the AMP billing process, which includes identifying improvement needs for Pricing/Contracting and AMP Billing that will increase process efficiency.
• Develop and maintain SLA’s for the AMP billing team that support department goals.
• Develop and maintain critical relationships with internal business partners as well as external customers.
• Partner with Customer Success on AMP onboarding process, initial PO collection, and account setup – ensure all new placements have been onboarded according to policy, procedure, and SLA.
• Demonstrate agile leadership required to support new system programs (DV5).
• Identify opportunities to enhance the scalability of the accounting systems and financial reporting processes to enable a best-in-class back-end process that provides best-in-class customer service.
• Partner with the Collections Supervisor, AMP Collections team & Customers to review billing requirements, discrepancies and ensure accurate vendor setups.
• Leverage data to deliver in-depth reporting on our billing process that aligns with our annual goals.
• Assist with system design changes and perform user acceptance testing.
• Support the AMP Month-end and Quarter-end close processes.
• Follow department and/or company project management standards.
• Operate within the Global Finance Shared Services standard operating procedures.
• Ensure SOX controls are rationalized and operating effectively, support internal and external auditor inquiries.
• Assist with non-standard or ad-hoc process questions.