Bilingual Telephone Executive

For a Financial Institution Abroad.

General Requirements:

• Advanced English (C1)
• Education: Completed High School
• Availability to work Monday through Sunday

**Schedules:**

- 10:00 am to 7:00 pm / 10:30 am to 7:30 pm / 11:00 am to 8:00 pm
- Weekends: 7:00 am to 4:00 pm
- Availability to modify schedule during summer/winter (USA calendar)
- 2 days off, rotating between weekdays and weekends (assigned by the supervisor)
- Training lasts 59 days, starting December 9th. During these 59 days, the schedule is 8:00 am to 5:00 pm, Monday to Friday.

**Required Experience:**

- Minimum of 6 months as a Bilingual Customer Service Executive in a Call Center (Proven experience).
- Knowledge of financial services.
- Good writing and spelling.
- Required technical and interpersonal skills.
- Proficiency in Microsoft Office.
- Basic PC skills.
- Problem-solving skills.
- Customer-oriented.

**We Offer:**

- Monthly gross salary of *$14,720.40* paid through BBVA or HSBC (first payment will be on December 30th).
- Bonus of $3,000 (after completing nesting).
- $3,000 retention bonus (after 90 days).
- Productivity bonus of up to 27% per month after training.
- Biweekly payment.

**Legal and additional benefits:**

- 20 days of Christmas bonus.
- 2.5% for January costs.
- 2.5% for school supplies (July).
- 25% vacation premium.
- 12 vacation days.
- IMSS (Mexican Social Security).

**Work Location:** ONE MARINA PARK, Av. Marina Nacional 60, Tacuba, Miguel Hidalgo, 11410 CDMX. 15 minutes from the Tacuba or Cuauhtémoc subway stations.