We are seeking a highly motivated Senior Inside Sales Representative to drive inside
sales revenue by acquiring and upselling orders, ensuring customer satisfaction, and
enhancing the overall buying experience.

Key Responsibilities:

 Sales Management: Directing the sales process from initial outreach to deal
closure, working closely with operations, quality, and other departments.
 Order Management: Managing order entry, overall order processing, and production
reporting within internal systems.
 Customer Support: Supporting customers with questions or concerns throughout
the sales process, including before, during, and after their purchases.
Additional Responsibilities:
 Secure orders via email and phone, verifying product details and explaining stock
shortages and expected delivery timelines.
 Collaborate with outside sales teams to maintain high levels of customer
satisfaction.
 Drive order growth by recommending complementary items and analyzing customer
purchase history.
 Identifies opportunities and ways for continuous process improvements.
 Prepare and follow up on both verbal and written quotes to secure orders and
analyze reasons for any lost sales.
 Review open customer order reports and take action on items at risk of missing their
promised delivery dates.
 Manage the backorder report for the distribution system, along with related
customer expediting reports and notifications.
Job Requirements:

Experience:
 10+ years of experience in inside sales and sales administration is preferred.

Education:
 Bachelor’s Degree is preferred.

Language:
 Fluent in both Spanish and English, with verbal and written communication skills in
both languages.

SKILLS/REQUIREMENTS:
 Experience with injection molding components and consumer products is
preferred.
 Essential skills include strong negotiation, presentation, and verbal and written
communication abilities.
 Ability to manage multiple tasks simultaneously is required.
 Ability to demonstrate proactive problem-solving skills, sound judgment, and a
realistic understanding of issues.
 Teamwork skills are essential.
 Attention to detail is required.

 Proficiency in Microsoft OƯice Suite, particularly Excel and Word, with basic
computer skills for data entry, information organization, using basic formulas, and
creating spreadsheets.