ESSENTIAL FUNCTIONS:

• Based on Specialized Technical Knowledge of the Company’s services (Metalic bending, cut in milling machinery, grinding, crushing processes).
• Acts as the Customer’s contact regarding Order Process, Billing, Warranty Services, Product Specifications as well as Scheduled Shipping and Shipping Information.
• Handles all inquiries from Customers performing extensive research and/or
• Coordinating with other Departments as required obtaining solutions.
• May Coordinate Product Returns for exchange or rework.
• Formulates the required Reports and Prepares General Correspondence.
• Meets the Established Procedures and the Policies of the Organization.

QUALIFICATIONS AND SKILLS:

• Minimum of 1–3 year experience in customer service/order management .
• Bachelor's degree in Enginering or Business Administration is a plus.
• VISA B1/B2 Required.
• 90% Bilingual (English – Spanish).
• High proficiency in computer skills, especially Excel.
• Working knowledge of MS Office and ERP systems.
• Organizational and analytical skills.
• Strong problem solving and negotiation Skills.
• Good decision-making skills and response to high-pressure situations.

For Work Monday to Friday at 6:00 am to 4:00 pm in Industrial Park "Valle Sur".