General Management Experience

• General Management experience in luxury hotels or resorts is required.
• Company with international properties and in expansion.

About Our Client

This is a renowned company within the leisure and luxury industry worldwide. With a presence in multiple countries, the company is known for its commitment to excellence and innovation.

Job Description

• Develop and execute business strategies for the resort to achieve the objectives set by the Board in the short, medium, and long term.
• Prepare and implement action plans to facilitate goal achievement through profitable operations and activities in each business area within the property.
• Delegate responsibilities and supervise the work of executives in each area, providing guidance and motivation to drive their maximum performance and that of their teams through inspirational leadership.
• Ensure that corporate policies and legal guidelines are always communicated and adhered to at all levels of the company.
• Communicate and maintain trustful relationships with the Board, guests, industry partners, the community, and talents.
• Ensure financial performance meets the annual objectives set by the Board.
• Ensure operational excellence standards in each area to maintain the brand positioning as a leader in the industry.
• Ensure guest satisfaction indicators are met according to brand requirements.
• Actively participate with Sales & Marketing in retaining and attracting new guests, achieving the established budget for occupancy, revenue, and ADR.
• Represent the brand at all levels, including industry, guests, commercial, governmental entities, etc.
• Continuously maintain and improve all property facilities.
• Ensure the recruitment and retention of the best talent, both for their professional qualifications and their alignment with the culture and values. Ensure talent satisfaction indicators are met according to brand requirements.
• Ensure compliance with the brand promises to our guests by meeting the established health objectives.
• Be part of the Innovation Committee and actively participate to ensure constant innovation, allowing us to remain market leaders and improve the profitability of each business unit.
• Be the highest exponent of the Dream and Corporate Culture, ensuring all team members work together towards its achievement and that our brand values are present and a reality within the property.
• Guarantee legal security in all business areas: property, financial, health, labor, etc.
• Ensure the implementation of sustainability and corporate social responsibility policies within the property.

The Successful Applicant

• Education in hotel management and tourism, from national or international schools or universities. A master's in hospitality management or leadership is desirable.
• Professional career within the hospitality industry, in luxury or ultra-luxury establishments, with a target of +1,500 dollars, consolidated over time.
• Demonstrable experience in strategic development and business planning.
• Specialization areas: F&B or Rooms, Hotel Manager, General Manager, Operations Director.
• Deep knowledge of the market and competition.
• Fluent in English and Spanish.
• Highly valued:
• Knowledge and experience in the wellness industry.
• Experience in International Hotel Chains and Luxury Brands.

What's on Offer

Be part of one of the leading luxury companies in the world and career development opportunities. We encourage those who believe they have the skills and experience for this role to apply. This is an excellent opportunity to join a respected company in the luxury leisure industry!