Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Our client’s Digital offerings have helped clients achieve operational excellence and customer delight. Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.

Powering our client’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the client’s business. The digitally empowered workforce of our client represents various nationalities, comprising 19,833 employees, and lives the company’s philosophy of ‘customer success, first and always’. The company reported a 2020 global revenue of USD $845.04 Mn.

We are currently searching for a Remote Microsoft Dynamics 365 CRM / CE Business Analyst:

Responsibilities:

• You will work with Client business process owners to understand their business requirements and provide guidance on how best to utilize the Dynamics 365 CRM platform to achieve their goals.
• You will be responsible for analyzing business processes, gathering and documenting requirements, and providing recommendations for process improvements.
• You will partner closely with India Development Center Team to design and configure solutions that meet the business needs.
• Responsibilities: Manage Day to day support, enhancements, and projects across the Microsoft Dynamics Sales and Marketing applications
• Conduct routine governance calls with business and IT partners Provide support during US working hours with a solid functional expertise of the Sales/Services/Marketing/sector.
• Lead and analyse key marketing & sales business requirements, design a solution using appropriate architectural techniques and standards (Power Platform best practices and minimize customizations)
• Work on proof-of-concepts to assess the viability of any new business requirements.
• Design and maintain project documentation including process flows, user stories, used cases, perform testing and validation of D365 solutions

Requirements:

• Over 5+ years Dynamics CRM D365 Techno-Functional experience
• Experience working as functional consultant in minimum 1-2 Dynamics Sales implementations
• Experience in configuring Dynamics 365 CRM modules, including Sales, and Marketing Ability to configure OOB features in CRM·
• Ability to translate business problems to functional requirements
• Ability to make fit gap analysis Create and maintain project documentation, including process flows, user stories, and use cases Knowledge on Power platform, PowerApps, Power Automate,
• CRM Integrations, best practices, and DevOps Demonstration skills to explain the functional approach to technical team
• Hands-on experience with Azure Devops
• Experience in Agile/Scrum management principles, CRM Integrations
• Adept at working with users and detail stories and epics
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills, ability to multitask, be process-minded and detail-oriented.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

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