Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise™.

They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.

Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World by Corporate Knights.

We are currently searching for a Remote Senior Business Analyst & Project Manager - CRM Implementation:

Responsibilities:

• Coordinate activities related to the design, coding, testing, and deployment of new applications on the Microsoft Dynamics 365 platform, integrating Microsoft and non-Microsoft cloud solutions (e.g., Office 365, Power BI) to meet business requirements.
• Collaborate with key stakeholders to understand business priorities and requirements, ensuring system functionality aligns with business needs.
• Prioritize enhancement requests to improve application capabilities and support ongoing Business-As-Usual (BAU) operations.
• Work closely with the lead project manager, developers, and internal teams to ensure project rigor in planning, status reporting, and delivery of development cycles and small projects.
• Implement best practices for user experience, platform configurations, license management, and business processes.
• Identify potential gaps in functionality or processes and collaborate with stakeholders to develop and implement solutions.
• Coordinate with engineers through the project life cycle, facilitating design, build, and delivery of application, infrastructure, and middleware components on an agreed timeline.
• Liaise with developers to assess feasibility, estimate effort, and plan sprints.
• Develop expertise in application functionality over time and coordinate occasional training sessions for end users.

Requirements:

• Bachelor’s Degree in Computer Science, Management of Information Systems, or related discipline.
• Minimum of 3 years of Business Analyst experience with any CRM platform.
• Minimum of 3 years of CRM Support Experience.
• Minimum of 3 years of Data Analysis experience.
• Proficiency in SQL and relational databases.
• Excellent analytical, problem-solving, decision-making, interpersonal, and communication skills.
• Highly motivated, self-directed individual with strong project management skills and the ability to multi-task.
• Knowledge of Microsoft CRM systems is a strong advantage.
• Experience in CRM or ERP implementation or migration projects.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote

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