Job Description:We are seeking a dedicated Virtual Insurance Verification Officer responsible for obtaining benefit verifications and authorizations efficiently and accurately for multiple clinics. The role requires excellent customer service skills while multitasking in a well-lit professional office setting with high-speed internet and a quiet work environment. A high level of professionalism and work ethic is essential.

Key Responsibilities:

• Answering phone calls and addressing patient questions.
• Verifying appointments and ensuring proper patient information.
• Checking benefits and verifying insurance policies.

Essential Skills and Qualifications:

• Experience with benefit verification and authorization.
• 2+ years of Medical Front Office experience; outpatient rehab office experience preferred.
• Proficient computer and typing skills with relevant software knowledge.
• Exceptional written and verbal communication skills.
• Excellent customer service skills with formal training.
• Ability to handle inbound and outbound calls effectively.
• Ability to work independently and take initiative.
• Strong organizational skills and the ability to multitask across several EMR systems simultaneously.
• Ability to interact with patients and clients in a caring, respectful, and empathetic manner.
• Minimum of 2 years of experience in an insurance role within a medical office environment.
• Ability to maintain a calm, professional demeanor in challenging situations.
• Strong collaboration, facilitation, and communication skills.